By accessing or using the GreenCare Pro platform ("Platform"), available at yeahrescuemylawn.com and through our mobile applications ("Grass and Garden" for consumers and "Green Care Pro" for service providers), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use the Platform.

These Terms constitute a legally binding agreement between you and GreenCare Pro ("Company," "we," "us," or "our"). The Platform connects homeowners and property managers ("Consumers") with independent lawn care and landscaping professionals ("Providers").

2.1 Account Types: The Platform supports two types of user accounts:

• Consumer Account: For individuals or businesses seeking lawn care and landscaping services.
• Provider Account: For independent professionals offering lawn care and landscaping services.

2.2 Eligibility: You must be at least 18 years of age to create an account. Providers must have valid identification, appropriate insurance, and any licenses required by their local jurisdiction.

2.3 Account Security: You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized access to your account.

2.4 Accurate Information: You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

3.1 Service Requests: Consumers may submit service requests through the Platform. Submitting a request does not guarantee that a Provider will accept the job. Service requests include details such as property address, service type, property size, and preferred scheduling.

3.2 Quotes and Pricing: Providers submit quotes based on your service request details. You are not obligated to accept any quote. For services requiring on-site evaluation, the Provider will schedule an evaluation visit and submit a detailed estimate. GreenCare Pro adds a 3% service margin to Provider evaluations to cover platform overhead.

3.3 Evaluation-Only Services: Certain services (including but not limited to flowerbed work, mulching, sod installation, tree removal, tree trimming, stump grinding, land clearing, French drain installation, and retaining walls) require an on-site Provider evaluation before pricing can be finalized. You will receive the final quote after the evaluation is complete.

3.4 Declining Quotes: If you decline an evaluation-based quote, the following progressive discount structure applies:

3.5 Tree-Removal Evaluation Fee: For a tree-removal request, a $125 site-evaluation fee is charged only when a customer declines the final price after a completed evaluation. Cancelling before the evaluation has no fee. Any paid preliminary deposit is refunded minus that fee.

• First decline: A 2% discount is applied to the original quote.
• Second decline: A 5% discount is applied to the original quote.
• After two declines, the lead is marked as stale and may no longer be eligible for further discounts.

3.5 Payment: All payments are processed through the Platform using Stripe. You agree to provide a valid payment method. Payment is collected upon job completion and verification. Residential consumers are charged at the time of service completion.

3.6 Commercial Accounts: Commercial businesses must provide a valid credit card during registration. Net 30 billing terms are only available after completing the onboarding process and approval by GreenCare Pro.

3.7 Property Access: You agree to provide safe and reasonable access to your property for the Provider to perform the requested services. This includes unlocking gates, restraining pets, and clearing the work area of personal belongings as needed.

3.8 Cancellation: You may cancel a scheduled service. Cancellation policies and any applicable fees will be communicated at the time of booking.

4.1 Independent Contractor Status: Providers are independent contractors, not employees of GreenCare Pro. As a Provider, you are solely responsible for your own taxes, insurance, equipment, and compliance with applicable laws and regulations.

4.2 Provider Profile: Providers must complete a profile including business information, service areas, specialties, and required verification documents (driver's license, vehicle information, insurance). Incomplete profiles may limit access to job offers.

4.3 Job Offers and Acceptance: Job offers are sent through the Platform's cascading notification system. Providers receive offers based on their service area, specialties, and availability. Offers have a limited acceptance window and will cascade to other Providers if not accepted in time.

4.4 Service Quality: Providers agree to perform all accepted jobs in a professional, timely, and workmanlike manner. You must arrive at the scheduled time or notify the Consumer of any delays through the Platform's status update system.

4.5 Job Documentation: Providers are required to submit before and after photos for each completed job. These photos serve as documentation for quality verification and dispute resolution.

4.6 On-Site Evaluations: For evaluation-required services, Providers must conduct a thorough on-site assessment and submit a detailed estimate through the Platform. Estimates must be fair, accurate, and reflect the actual scope of work.

4.7 Platform Fees: GreenCare Pro charges a 25% platform fee on all completed jobs. Providers receive 75% of the agreed price minus a 3% transaction processing fee. Payouts are processed after job completion and Consumer verification.

4.8 Bidding: Providers may submit counter-offers on service requests. All bids must be made in good faith and reflect the Provider's genuine ability to perform the work at the quoted price.

4.9 Account Suspension: GreenCare Pro reserves the right to suspend or terminate Provider accounts for poor service quality, repeated cancellations, fraudulent activity, or violation of these Terms.

5.1 Residential Lawn Mowing: Pricing is based on property size and starts at $65 for standard residential lots. New customers are charged a one-time $25 setup fee with their first service.

5.2 New Customer Promotion: New customers who sign up for a seasonal mowing package (Mow, Blow, and Edging) and save a credit card receive their first mowing FREE. New mowing customers are billed for 3 cuts upfront (including the 1 free cut) at the pre-priced rate based on lawn size, plus a one-time $25 setup fee.

5.3 Commercial Grounds Maintenance: Commercial mowing uses a 4-tier lot-based pricing structure: $225 (Tier 1), $575 (Tier 2), $750 (Tier 3), and $1,025 (Tier 4).

5.4 Tree Removal: Preliminary diameter tiers currently range from $1,150 to $2,800 per tree for 6–30 inch trunks. Trees over 30 inches require an on-site evaluation with no automatic work price or upfront payment. All tree-removal work requires agreement to the final scope and price after the site evaluation.

5.5 Platform Fee: A 25% platform fee is applied to all completed transactions. This fee covers platform operations, payment processing, customer support, and insurance facilitation.

5.6 Transaction Fee: A 3% transaction processing fee is deducted from Provider payouts to cover payment processor charges.

5.7 No Hidden Fees: All fees are disclosed to both Consumers and Providers before any transaction is finalized.

6.1 In-Platform Messaging: All communication regarding active jobs should occur through the Platform's built-in messaging system. This ensures a clear record of all interactions for both parties.

6.2 Notifications: The Platform sends notifications via email, SMS (when you opt in), and in-app alerts. These include job offers, schedule reminders, status updates, and payment confirmations. You may manage notification preferences in your account settings.

6.3 Schedule Alerts: Automated reminders are sent the day before and the morning of scheduled services. Providers can send real-time status updates (on-time or delayed) to keep Consumers informed.

6.4 SMS / Text Messaging Program — Grass and Garden / Green Care Pro Notifications

Program Name: Grass and Garden & Green Care Pro Service Notifications.

Program Description: Transactional and account-related text messages tied to your use of the Platform, including: account verification (one-time passcodes), job offers, scheduling confirmations and reminders, on-the-way and arrival alerts, completion and payment receipts, dispute and refund updates, gift code delivery, and provider job dispatch notifications. Marketing or promotional SMS, if ever sent, will be sent only to users who have separately opted in.

How to Opt In: By providing your mobile phone number during account registration, phone verification, or through your account settings and clicking "Send Code", "Verify Phone", or otherwise affirmatively submitting your number, you consent to receive SMS messages from Grass and Garden / Green Care Pro at the number provided, sent via an automatic telephone dialing system. Consent to receive SMS is not a condition of any purchase.

Message Frequency: Message frequency varies and depends on your activity on the Platform (typically 1–10 messages per active job, plus periodic account-related messages).

Message & Data Rates: Message and data rates may apply, depending on your mobile carrier and plan. Grass and Garden / Green Care Pro does not charge a fee for the messages themselves.

How to Opt Out (STOP): You may opt out of SMS messages at any time by replying STOP to any message from us. After replying STOP, you will receive one final confirmation message and no further SMS messages will be sent. You may also disable SMS notifications in your account settings.

How to Get Help (HELP): Reply HELP to any message from us for assistance, or contact us at support@yeahrescuemylawn.com or (901) 471-1320.

Supported Carriers: Messages are supported on all major U.S. carriers (including AT&T, T-Mobile, Verizon, US Cellular, Sprint, Boost, MetroPCS, Cricket, and others). Carriers are not liable for delayed or undelivered messages.

Privacy: Mobile phone numbers and SMS opt-in data are never shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for full details on how we handle your information.

7.1 Review System: After job completion, Consumers may leave reviews and ratings for Providers. Reviews should be honest, fair, and based on the actual service experience.

7.2 Photo Analysis: Review photos may be analyzed using AI technology to assess service quality. This analysis is used to support fair and transparent reviews.

7.3 Prohibited Reviews: Reviews containing defamatory, discriminatory, or fraudulent content are prohibited and may be removed at our discretion.

8.1 Service Disputes: If a Consumer is dissatisfied with a completed service, they may file a dispute through the Platform within 48 hours of job completion. Disputes will be reviewed by our team with consideration of before/after photos and communication records.

8.2 Payment Disputes: Payment-related disputes are handled through the Platform's dispute resolution process. GreenCare Pro will make reasonable efforts to mediate between Consumers and Providers.

8.3 Limitation: GreenCare Pro acts as a marketplace facilitator and is not a party to the service agreement between Consumers and Providers. Our liability is limited to the platform fees collected.

9.1 Data Collection: We collect personal information necessary to operate the Platform, including name, email, phone number, address, payment information, and service history. For Providers, we additionally collect business information, insurance details, and verification documents.

9.2 Data Use: Your data is used to facilitate service requests, process payments, send notifications, improve our services, and ensure Platform safety. We do not sell your personal information to third parties.

9.3 Location Data: The Platform may use location data to match Consumers with nearby Providers and to provide route optimization for Providers. Location sharing can be managed in your device settings.

9.4 Data Security: We employ industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute data security.

All content, design, trademarks, logos, and software on the Platform are the property of GreenCare Pro or its licensors. You may not reproduce, distribute, or create derivative works without our express written consent.

11.1 GreenCare Pro provides the Platform as a marketplace to connect Consumers and Providers. We do not directly provide lawn care or landscaping services.

11.2 To the maximum extent permitted by law, GreenCare Pro shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform or any services obtained through it.

11.3 Our total liability to you for any claims arising from your use of the Platform shall not exceed the total fees paid by or to you through the Platform in the twelve (12) months preceding the claim.

11.4 GreenCare Pro is not responsible for the quality, safety, or legality of services performed by Providers. Consumers engage Providers at their own discretion and risk.

You agree to indemnify, defend, and hold harmless GreenCare Pro, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney's fees) arising from your use of the Platform, violation of these Terms, or infringement of any third-party rights.

GreenCare Pro reserves the right to modify these Terms at any time. We will notify users of material changes via email or in-app notification. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of the State of Georgia.

If you have questions or concerns about these Terms, please contact us at:

• Platform: yeahrescuemylawn.com
• Email: support@greencarepro.com